We recommend booking your treatments well in advance, particularly for weekend appointments. You will receive a reminder email and phone call two days prior to your service as confirmation.
Please be aware that during weekends and peak times, treatments for non-hotel guests may be limited to 90 minutes or longer.
We recommend arriving at least 30 minutes before your treatment begins to enjoy Shibui’s facilities. Please note that treatments must end on time, regardless of their start time. If you arrive late, we will not be able to complete the full service, and treatment fees cannot be prorated. Non-hotel guests may enjoy the spa and pool facilities for a maximum of one hour.
If you need to cancel or reschedule, please notify us at least twenty-four hours before your appointment to avoid being charged for the service in full.
For your convenience, a 20% gratuity will be automatically added to each service.
For their safety, and for the consideration of other guests, children under the age of 16 must remain accompanied by an adult while in the spa, locker room, and pool areas. As an additional precaution, no children under the age of 16 are permitted in the fitness studio.
When making an appointment, please let us know if you are pregnant or have any health concerns, such as high blood pressure, heart conditions, or allergies. We will tailor your treatment accordingly.
As a courtesy to other guests, please turn off your cell phones or other electronic mobile devices prior to your arrival. If you expect to receive any communications whilst in treatment, please advise a spa concierge and they will be received on your behalf.
As part of the Shibui experience you will be provided with a Japanese robe and spa slippers, located inside your locker. We recommend that you bring a swimsuit for use of the pool, however, should you have forgotten yours, swimsuits are available for purchase. We recommend removing all undergarments prior to body treatments and massages, or undressing to your comfort level.
Gift certificates to Shibui Spa can be purchased online, in person or by email for a specific spa treatment or in any dollar denomination. Gift certificates can be mailed anywhere in the U.S. at no additional cost or delivered anywhere in Manhattan for a $25 courier fee.