Health and Safety Protocol

For your protection

It is our intention and commitment to offer you the highest level of service, and hospitality, given how we must all behave to ensure our well-being as we navigate the Covid-19 pandemic. Guest and Employee health and safety is our number one priority.

Global Biorisk Advisory Council Star Facility Staysafe Hospitality Stay Clean Accredited Facility

Guest Experience – From arrival to departure your stay will offer minimal contact with other people, recognizing social distancing, whilst offering touch free check-in and check-out. Housekeeping services both during the day, and for turndown, are offered subject to your agreement. In Room Dining is offered only to the guest room door and Locanda Verde is open for both indoor and outdoor service. Shibui Spa is open by appointment only, as is the gym and the pool.

Vaccinations – All hotel staff are fully vaccinated and, with an abundance of caution, we request that all hotel guests over the age of 5 years be fully vaccinated and for all those guests 16 years and older, a booster shot is required. Proof of same will be required prior to check in.

Hotel Access – Access to the hotel will only be permitted to hotel guests, or those people invited by a guest, hotel staff scheduled to work, and expected delivery people and contractors. As of September 13, 2021, all people entering the building will be subject to vaccination verification.

Physical Distancing – Both guests and staff will be required to comply with recommended physical distancing of minimally six feet – this will be encouraged in all areas of the hotel – public and back of house areas, Front Door and Front Desk areas, corridors, and elevators.

Face Masks – Masks are required to be worn by those guests taking a treatment in the Spa.

Hand Sanitizer – Dispensers, touchless where possible, will be made available in all appropriate areas such as at the Front Door, Front Desk, elevators, entrances to public areas and in all back of house areas, and at the staff entrance. Hand sanitizers will be provided in each guest room.

Cleaning Protocols and Sanitation – High touch points in all public areas will be sanitized regularly and there will be enhanced deep cleaning for all areas each day. Guest Rooms will be thoroughly sanitized following a departure utilizing hospital grade products effective against viruses, bacteria and other airborne pathogens.

Employee and Guest Health Concerns – Employees are instructed to stay at home if they do not feel well and are asked to contact a manager if they start to feel unwell whilst on duty, or notice a colleague or guest with a cough, shortness of breath, or other known signs of COVID-19. Guests are asked to contact hotel security if they start to feel unwell whilst in the hotel. If we are informed of a presumptive case of COVID-19 at the hotel, we will work with the New York State Dept of Health to follow the recommended protocols.


Please note that these protocols are subject to change depending upon recommendations and existing situations.


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