Health and Safety Protocol
For your protection
It is our intention and commitment to offer you the highest level of service, and hospitality, given how we must all behave to ensure our well-being as we navigate the Covid-19 pandemic. Guest and Employee health and safety is our number one priority.
Spa and Wellness Facilities – It is mandated that masks be worn when entering the building and your temperature will be taken at that point and also upon arrival at Shibui Spa. If your temperature is 100.4ºF or above you will need to reschedule your service without charge. A health questionnaire and a service release form must be completed online, from home, prior to your appointment time. You will change in the treatment room where your service will be provided. Each appointment will be scheduled to allow additional time between services so that a complete deep cleaning can be conducted of the treatment room.
Guest Experience – From arrival to departure your stay will offer minimal contact with other people, recognizing social distancing, whilst offering touch free check-in and check-out. Housekeeping services both during the day, and for turndown, are offered in full but can be tailored subject to your requirement. Locanda Verde is open for both indoor and outdoor service.
Vaccinations – All hotel staff are fully vaccinated and, with an abundance of caution, we request that all hotel guests over the age of 5 years be fully vaccinated and strongly encourage all to have a booster shot. Proof of vaccination will be required prior to check in.
Hotel Access – Access to the hotel will only be permitted to those people who are able to provide proof of vaccination. Exceptions are made for medical or religious reasons if proof is provided in writing from an official source.
Face Masks – Masks are not required but may be worn by Guests or Employees if preferred.
Hand Sanitizer – Dispensers, touchless where possible, are available in all appropriate areas such as at the Front Door, Front Desk, elevators, entrances to public areas and in all back of house areas, and at the staff entrance. Hand sanitizers will be provided in each guest room.
Cleaning Protocols and Sanitation – High touch points in all public areas will be sanitized regularly and there will be enhanced deep cleaning for all areas each day. Guest Rooms will be thoroughly sanitized following a departure utilizing hospital grade products effective against viruses, bacteria and other airborne pathogens.
Employee and Guest Health Concerns – Employees are instructed to stay at home if they do not feel well and are asked to contact a manager if they start to feel unwell whilst on duty, or notice a colleague or guest with a cough, shortness of breath, or other known signs of COVID-19. Guests are asked to contact hotel security if they start to feel unwell whilst in the hotel. If we are informed of a presumptive case of COVID-19 at the hotel a Guest will be welcome to continue their stay but service will only be provided to the bedroom door and no Employee will be permitted to enter the room. Employees will not be permitted to return to work until they test negative and their symptoms have disappeared.
Please note that these protocols are subject to change depending upon recommendations and existing situations.