Health and Safety Protocol

For your protection

It is our intention and commitment to offer you the highest level of service, and hospitality, given how we must all behave to ensure our well-being as we navigate the Covid-19 pandemic. Guest and Employee health and safety is our number one priority.

Spa and Wellness Facilities – It is mandated that masks be worn when entering the building and your temperature will be taken at that point and also upon arrival at Shibui Spa. If your temperature is 100.4ºF or above you will need to reschedule your service without charge. A health questionnaire and a service release form must be completed online, from home, prior to your appointment time. You will change in the treatment room where your service will be provided. Each appointment will be scheduled to allow additional time between services so that a complete deep cleaning can be conducted of the treatment room.

Guest Experience – From arrival to departure your stay will offer minimal contact with other people, recognizing social distancing, whilst offering touch-free check-in and checkout. Housekeeping services, including Turndown, will be available during the day up to 9:00 pm. In-Room Dining is offered only to the guest room door and this between the hours of 7.00am and 9.30pm. Restaurant service is available alfresco on the street side and in the Courtyard and, as per city regulations, indoors at a 25% capacity, and this subject to the appropriate distancing with masks and gloves worn by the staff. Shibui Spa is open from Thursday through to and including Monday, and the gym to hotel guests only. The pool will remain closed until further notice.

Hotel Access – Access to the hotel will only be permitted to hotel guests, or those people invited by a guest; hotel staff scheduled to work; and expected delivery people and contractors. All people entering the building will be subject to temperature checks and health verification. Prior to registration and as mandated by local government regulations, proof of completion and filing of Health Forms must be provided to the hotel by those guests traveling from a state with a recommended quarantine requirement.

Physical Distancing – Both guests and staff will be required to comply with recommended physical distancing of minimally six feet – this will be encouraged in all areas of the hotel – public and back of house areas, Front Door and Front Desk areas, corridors and elevators.

Face Masks and Gloves – All staff will be expected to wear a mask, and gloves where applicable, when working in a public area and within any guest accommodation. They will be expected to wear a mask when entering or leaving the building and when moving through any back of house area. Guests will be expected to wear a mask, as per government regulations, when entering or leaving the building, when moving about any public area including corridors and elevators, and when speaking with any staff member. Masks, gloves, sanitizing wipes, and sanitizing hand gel is provided in each accommodation for the guest.

Hand Sanitizer – Dispensers, touchless where possible, will be made available in all appropriate areas such as at the Front Door, Front Desk, elevators, and entrances to public areas and in all back of house areas and at the staff entrance.

Cleaning Protocols and Sanitation – Guest Rooms will be thoroughly sanitized following each departure utilizing UV-C short wavelength, ultraviolet light technology, as used in hospitals, together with products effective against viruses, bacteria, and other airborne pathogens. High touchpoints in all public areas will be sanitized every 60 minutes and there will be enhanced deep cleaning for all areas each day.

Employee and Guest Health Concerns – Employees are instructed to stay at home if they do not feel well and are asked to contact a manager if they start to feel unwell whilst on duty, or notice a colleague or guest with a cough, shortness of breath, or other known signs of COVID-19. Guests are asked to contact hotel security if they start to feel unwell whilst in the hotel. All employees will have their temperatures taken when they come to work, and if they exhibit a temperature over 100.4ºF they will be asked to go home. If we are alerted to a presumptive case of COVID-19 at the hotel, we will work with the New York State Dept of Health to follow the recommended protocols

Please note that these protocols are subject to change depending upon recommendations and existing situations.

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Our cancellation and amendment policy, through to the end of 2020, will now allow any change to be made if date is canceled by 6 pm on the previous day.

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