Health and Safety Protocol

For your protection

It is our commitment to offer you the highest level of service, and hospitality, within the confines of what we have before us in respect of the Covid-19 pandemic. Your Safety is our number one priority.

Spa and Wellness Facilities – It is mandated that masks be worn when entering the building and your temperature will be taken at that point and also upon arrival at Shibui Spa. If your temperature is 100.4ºF or above you will need to reschedule your service without charge. A health questionnaire and a service release form must be completed online, from home, prior to your appointment time. You will change in the treatment room where your service will be provided. Each appointment will be scheduled to allow additional time between services so that a complete deep cleaning can be conducted of the treatment room.

Guest Experience – From arrival to departure your stay will offer minimal contact with other people, recognizing social distancing, whilst offering touch-free check-in and checkout. Housekeeping services will be available but upon request only, and Room Service will be limited, and offered only to the guest room door. Food and Beverage Service will be available in the Drawing Room and Courtyard (summer only) subject to the appropriate distancing with masks and gloves worn by the staff, and masks by the guest when ordering or being served. Shibui Spa will re-open on 1st August with a limited schedule and the Pool and Gym when regulations and the situation permits it
to be done safely.

Hotel Access – Access to the building will only be permitted to hotel guests, or those people invited by a guest, those with a Spa appointment, hotel staff scheduled to work; and expected delivery people and contractors. All people entering the building will be subject to temperature checks and health verification.

Physical Distancing – Both guests and staff will be required to comply with recommended physical distancing of minimally six feet – this will be encouraged in all areas of the hotel.

Face Masks and Gloves – All staff will be expected to wear a mask, and gloves where applicable, when working in a public area, the Spa and within any guest accommodation. They will be expected to wear a mask when entering or leaving the building and when moving through any back of house area. Masks and gloves will be provided for each guest, and guests will be expected to wear a mask when entering or leaving the building, when moving about any public area including the Spa, corridors and elevators, and when speaking with any staff member.

Hand Sanitizer – Dispensers, touchless where possible, will be made available in all appropriate areas in both the Front of House and Back of House. Hand sanitizers will be provided in each guest room.

Cleaning Protocols and Sanitation – High touchpoints in all public areas will be sanitized every 60 minutes and there will be enhanced deep cleaning for all areas each day. Guest Rooms will remain vacant for 24 hours following a departure and will be thoroughly sanitized during that period using hospital-grade products effective against viruses, bacteria and other airborne and pathogens.

Employee and Guest Health Concerns – Employees are instructed to stay at home if they do not feel well and are asked to contact a manager if they start to feel unwell whilst on duty, or notice a college or guest with a cough, shortness of breath, or other known signs of COVID-19. Guests are asked to contact hotel security if they start to feel unwell whilst in the hotel. All employees will have their temperatures taken when they come to work, and if they exhibit a temperature over 100.4oF they will be asked to go home. If we are alerted to a presumptive case of COVID-19 at the hotel, we will work with the New York State Dept of Health to follow the recommended protocols.

Please note that these protocols are subject to change depending upon recommendations and existing situations.

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Our cancellation and amendment policy, through to the end of 2020, will now allow any change to be made if date is canceled by 6 pm on the previous day.

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