Health and Safety Protocol
For your protection
It is our intention and commitment to offer you the highest level of service, and hospitality, given how we must all behave to ensure our well-being as we navigate the Covid-19 pandemic. Guest and Employee health and safety is our number one priority.
Spa and Wellness Facilities – It is mandated that masks be worn when entering the building and your temperature will be taken at that point and also upon arrival at Shibui Spa. If your temperature is 100.4ºF or above you will need to reschedule your service without charge. A health questionnaire and a service release form must be completed online, from home, prior to your appointment time. You will change in the treatment room where your service will be provided. Each appointment will be scheduled to allow additional time between services so that a complete deep cleaning can be conducted of the treatment room.
Guest Experience – From arrival to departure your stay will offer minimal contact with other people, recognizing social distancing, whilst offering touch free check-in and check-out. Housekeeping services both during the day, and for turndown, are offered subject to your agreement. In Room Dining is offered only to the guest room door and Locanda Verde is open for both indoor and outdoor service. Shibui Spa is open by appointment only, as is the gym and the pool.
Vaccinations – All hotel staff are vaccinated, and with an abundance of caution, we request that all hotel guests over the age of 5 be vaccinated. We will require proof of vaccination prior to arrival, or upon check-in. This follows the mandate for vaccinations introduced by the City of New York for Indoor Dining, Fitness and Entertainment. As of 1st February, 2022 proof of booster shots will also be required for those 16 yrs. and older.
Hotel Access – Access to the hotel will only be permitted to hotel guests, or those people invited by a guest, hotel staff scheduled to work, and expected delivery people and contractors. As of September 13, 2021, all people entering the building will be subject to vaccination verification.
Physical Distancing – Both guests and staff will be required to comply with recommended physical distancing of minimally six feet – this will be encouraged in all areas of the hotel – public and back of house areas, Front Door and Front Desk areas, corridors, and elevators.
Face Masks – All staff will be expected to wear a mask where applicable, when working in a public area and within any guest accommodation. They will be expected to wear a mask when entering or leaving the building and when moving through any back of house area. Masks will be provided for each guest, and guests will be expected to wear a mask when entering or leaving the building, when moving about any public area including corridors and elevators, and when speaking with any staff member.
Hand Sanitizer – Dispensers, touchless where possible, will be made available in all appropriate areas such as at the Front Door, Front Desk, elevators, entrances to public areas and in all back of house areas, and at the staff entrance. Hand sanitizers will be provided in each guest room.
Cleaning Protocols and Sanitation – High touch points in all public areas will be sanitized regularly and there will be enhanced deep cleaning for all areas each day. Guest Rooms will be thoroughly sanitized following a departure utilizing hospital grade products effective against viruses, bacteria and other airborne pathogens.
Employee and Guest Health Concerns – Employees are instructed to stay at home if they do not feel well and are asked to contact a manager if they start to feel unwell whilst on duty, or notice a colleague or guest with a cough, shortness of breath, or other known signs of COVID-19. Guests are asked to contact hotel security if they start to feel unwell whilst in the hotel. If we are informed of a presumptive case of COVID-19 at the hotel, we will work with the New York State Dept of Health to follow the recommended protocols.
Please note that these protocols are subject to change depending upon recommendations and existing situations.